V-Tech is a VA-verified Veteran Owned Small Business (VOSB) and MDOT Minority Business Enterprise (MBE) Small Disadvantaged Business (SBD) that provides innovative Analytics, Cybersecurity and Technology Services and Solutions (A.C.T.S.) to Federal, DoD, State and Local, and Commercial organizations that drive optimal service delivery and customer satisfaction.

Quality Assurance Program

V-Tech is committed to providing our clients with high quality services based upon internationally recognized IT and customer satisfaction standards.

  • ISO 20000-1: V-Tech is ISO/IEC 20000-1:2005 certified. ISO 20000-1 is the first global standard for IT service management.
  • ITILv3 Foundation: V-Tech's senior management team is ITILv3 certified. ITIL is a global IT service delivery framework and the most widely accepted approach to IT service management in the world.
  • Certifications: 100% of our Cyber Security personnel have security certifications such as CISSP and Security+. All of our call center staff are ICMI certified in Customer Service.
  • V-Tech's quality commitment means our customers receive the benefit of best practices and methodologies that drive efficiency and accountability.

About FACE

Focus, Accountability, Commitment, and Execution (FACE) are the four pillars of our client approach specifically designed to ensure that our clients receive not only the service, but also the quality they deserve. When V-Tech comes into a program or agency, we achieve quality by adhering to our FACE approach. FACE is based on the following guidelines:

  • Focus - All of our activities center around getting the job done right and finding out ways to do it better.
  • Accountability - We take full responsibility for the outcomes of all our actions.
  • Commitment - Every V-Tech employee is dedicated to providing superior customer service to our clients, stakeholders, and teaming partners.
  • Execution - Every aspect of service delivery from contract start to contract close out reflects our motto "Excellence @ Work".

V-Tech's FACE approach is particularly attractive to clients who have decided to clean house or who have noticed that their current situation is marked by mediocrity and inertia.

Welcome to our career center

At V-Tech, you're not just a part of today's changing business environment; you're at the leading edge, forging new paths with innovative solutions and groundbreaking technologies.

  • Help Desk Agent [Tier I/II]/Customer Service Representative, Crystal City, VA - June, 2011
  • Jr./Intermediate/Sr. Information Security Analyst, Washington, DC - June, 2011
  • Information Systems Security Officer (ISSO), National - June, 2011
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