V-Tech is a Veteran Owned (VOSB), Minority Business Enterprise (MBE), technology-based firm that is ISO/IEC 20000 Certified. Our Small Disadvantaged Business (SDB) and 8(a) status provide unique opportunities to serve state, federal and DoD organizations.

Our Experts

Nurture Your Most Important Asset

You never get a second chance to make a first impression. As the primary customer contact vehicle for most organizations, a service desk is positioned as a central part of managing customer relationships.

Every interaction is a defining moment with the opportunity to turn the casual customer into a loyal, lifelong customer.

The care of your customers has been the cornerstone of V-Tech's business model since its inception in 2000. Using ITIL methodology combined with more than a decade of experience and established best practices, we save our clients' money and improve service levels.

We are experts in understanding, transitioning, and managing service desk operations both on- and off-site. Client satisfaction is our primary goal; we offer a variety of tailored solutions to help you maximize your return and increase the value of your customer relationships.

We'll worry about training, call center technology, human resource issues, office structure, and all the details that take you away from your core competencies. Our service desk services include:

V-Tech's call center, help desk, service desk, and information services stand ready to assist in managing customer relationships.

We not only save you time and money we also ensure that your prospective clients have a quality first impression. When you partner with V-Tech, you're joining forces with a proven expert in consumer affairs. We provide a transparent, seamless interface so that your customers always believe they are speaking with a representative from your enterprise, rather than a third-party provider.

Our team is your team! So, whether you need backup support for your agents or a turnkey approach, V-Tech will provide customer-focused solutions to meet your specific needs.

Welcome to our career center

At V-Tech, you're not just a part of today's changing business environment; you're at the leading edge, forging new paths with innovative solutions and groundbreaking technologies.

  • Help Desk Agent [Tier I/II]/Customer Service Representative, Crystal City, VA - June, 2011
  • Jr./Intermediate/Sr. Information Security Analyst, Washington, DC - June, 2011
  • Information Systems Security Officer (ISSO), National - June, 2011
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