V-Tech is a Veteran Owned (VOSB), Minority Business Enterprise (MBE), technology-based firm that is ISO/IEC 20000 Certified. Our Small Disadvantaged Business (SDB) and 8(a) status provide unique opportunities to serve state, federal and DoD organizations.

Our Experts

Acquiring New Customers is Important, but Holding on to Existing Customers is Crucial

V-Tech Solutions has experienced tremendous growth and change in its 10 years of business, but one constant remains – our commitment to delivering exemplary customer service to our clients and their constituents. Our CIAC and ICMI trained and certified Service Desk staff is capable of providing 24/7 x 365, worry-free support.

We'll help you make a professional first impression and efficiently manage your customer relationships throughout the customer lifecycle.

Acquiring new customers as well as keeping existing customers satisfied by anticipating their needs can only be done through superior customer support. V-Tech recognizes that customer service is more than just answering calls from our clients' customers. Service does not stop just because we have taken a call and satisfied a customer's need.

Customer service entails nurturing the relationship of current clients, being accountable and responsive to their ever-changing needs, transferring concern and worry, and providing innovative client solutions to foster continuous business growth and long-term partnerships.

Our information center services offer everything the customer needs to have a thorough understanding of our clients' products and services. Its purpose is multi-faceted in the area of information sharing, identification, and qualifying customer needs and expectations, and delivery of exemplary customer services.

V-Tech's tradition of service is an unwavering commitment to quality and flawless execution to ensure the highest level of client satisfaction. Some of these services include:

  • Information Request Services
  • Strategic Project/Program Account Management
  • Consumer Affairs and Relationship Building Strategies
  • Strategic Service Evaluations and Survey Deployment
  • Supporting Technologies and Business Processes
  • Train the Trainer Programs
  • Detail reporting and business analytics/intelligence

Our guarantee is to provide consistent and committed customer support services that will nurture and strengthen the bond between our clients and their constituents.

Welcome to our career center

At V-Tech, you're not just a part of today's changing business environment; you're at the leading edge, forging new paths with innovative solutions and groundbreaking technologies.

  • Help Desk Agent [Tier I/II]/Customer Service Representative, Crystal City, VA - June, 2011
  • Jr./Intermediate/Sr. Information Security Analyst, Washington, DC - June, 2011
  • Information Systems Security Officer (ISSO), National - June, 2011
View All Openings ► Content