The health field as we know it is everchanging. V-Tech’s goal is to create and provide solutions that guide customers strategies from now into the future. Allowing V-Tech to step in and support your business’s health services opens the door to a commitment to community and service excellence through the field of health’s best practices. V-Tech services includes but is not limited to:
Technology shapes the effectiveness of organizational function. Technology that is old, outdated, or dysfunctional can cause your company to fall behind and lose competitive advantage. Old technology can also cause you to lose valuable information and grind your operations to a halt. At V-Tech, we develop 360 degree technology solutions for our clients to bring them up to date and take them into the future. Whether it’s developing strategy, enterprise solutions, taking operations into the cloud or building best practice security processes and systems to protect your infrastructure from malicious characters, V-Tech can create the solutions that meet the diverse needs of your organization with:
For more than 20 years V-Tech has been an essential partner to our government clients by providing a comprehensive portfolio of professional services solutions to support their technology, operations, planning, and staffing needs. We use our ISO 20000-based service management system to build customer focused, 360 degree solutions that improve performance, mitigate risks, drive innovation, and deliver customer satisfaction. Our professional services focus is a satisfied end user. That starts with actively listening to understand your pain points and then combining industry best practice with the latest technology to solve your service delivery and quality challenges. V-Tech’s "OneCall"SDM mitigates service desk performance risks by empowering agents individually and as a team. By leveraging actionable intelligence, "OneCall"SDM drives a self-managing contact center environment that compliments your service desk Work Force Management (WFM). The result is improved service deliverables and quality objectives. “OneCall” SDM promotes a culture of continual service improvement, higher agent retention and enhanced service delivery.